Privacy Policy

At What’s on in Porto.com we are committed to protecting the privacy and security of any personally identifiable information you provide us. This includes information that can be linked to a specific website or personal information such as name, address, phone number, or email address. We are the data controller and will process your personal data in accordance with the Data Protection Act 1998 as amended or replaced by the General Data Protection Regulation 2016 and any national laws which relate to the processing of personal data.

Please read the following carefully to understand our views and practices regarding Your Data and how we will treat it.

This Privacy Policy explains how we handle and protect your personal information in accordance with internationally recognised privacy principles.
This policy was updated on 1^st of May 2019.

We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this Privacy Policy will be posted on this website page.

What information we collect
In an effort to keep our service as simple and easy to use as possible we only store information we have received from you, to enable us to carry out the services you are requesting from What’s on in Porto.com

We use your personal information for the purpose of responding to and fulfilling your requests for our products and service.
We do not disclose any information about customer bookings to anyone for purposes which are not related to your booking or the delivery of our services to you
To ensure the confidentiality of your personal information we use leading security technology and procedures that are regularly reviewed and updated.

We collect personal information when you:

• Make a booking
  We collect your full name, email address and phone number each time you make a booking on our site.
• Subscribe to our newsletter
  We use your email address when you make a booking on our site so we may keep you informed on special advertising rates, and news that will help you as a savvy advertiser.

Information we do not collect or store

Payment details

As payment are made by PayPal we do not gather ANY credit or debit card details, our payment system is 100% secure through the PayPal online payment system.

Payment that are made direct to our bank are by BACS or Bank to Bank and we supply you with full banking transfer details.

Other information we collect:

• Statistical information
  When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
• IP address
  When you visit our site our web server automatically records the IP address of your computer (location on the Internet) to assist with fraud protection.

• Cookies
  We may, from time to time, use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. We collect information on the web pages visited by our customers to help us continue to improve our services.Cookies are pieces of information that our web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

Website Links

Our Site contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.

How We Use Your Information

We use your personal information only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on our site may be used to:

• Purchase of products or services
  Information collected when you purchase from us is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Send newsletter email
  We will only send newsletters to people that have opted in to receive them (including by accepting the booking terms and conditions on our site).
• Communications with you
  We will use your email address and/or telephone number to contact you when you submit a question or suggestion or if we have a need to contact you in connection with your booking.
• We may use your email address and booking information to inform you of additional services and special offers, and to build features that will make the service easier and more personalized for you to use. At your request, we will not send any information or offers unrelated to your specific booking. At your request, we will send your booking information to your email address or other nominated contact method subject to our customer identity verification procedures being satisfied.

Who We Share Your Information With

We do not disclose any information about customer bookings to anyone except in the following circumstances:

• Legal obligations
  We may be required by law to disclose information you provide to us. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.

How We Protect Your Information

To ensure the confidentiality of your personal information we use leading security technology and procedures that are regularly reviewed and updated.

Our systems are configured with industry standard data encryption and firewall technology. When you send PII to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Data Security

Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure.
We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page.

Copyright Complaint Policy

Infringement notification

At What’s on in Porto.com we respect the copyrights of others. If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the information listed below.

Please provide the following information in the following format:

1. A clear identification of the copyrighted work you claim was infringed.
2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material.
3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
4. Include the following statement: “I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”
5. Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and I am the copyright owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.”
6. The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, subscribers or account holders who are deemed to be repeat infringers. We may also limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify this, when filling out your notice. If this Policy is translated into another language and a discrepancy arises between this Policy and the translation thereto, the English language text shall prevail.

Disclaimer